Shipping policy

Shipping & Delivery Policy Last updated: March 06, 2026

We strive to deliver your orders quickly, safely, and transparently. Please read this policy carefully to understand our shipping process, timelines, charges, and related terms.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Saturday, excluding public holidays).
  • Orders placed after 2:00 PM IST or on Sundays/public holidays will be processed on the next business day.
  • We will send you an email/SMS/WhatsApp confirmation once your order has been processed and handed over to our logistics partner.

2. Shipping & Delivery Timelines (India)

Delivery time starts from the date the order is processed (not from the date of order placement).

Zone / Region Estimated Delivery Time Notes
Metro cities & Tier-1 (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad) 2–4 business days Fastest service
Tier-2 cities (most state capitals & major towns) 3–6 business days Standard
Tier-3 / remote locations & North-East / hilly areas 5–10 business days May take longer due to terrain / limited connectivity
Andaman & Nicobar, Lakshadweep 7–14 business days Subject to ferry / flight availability
Jammu & Kashmir, Ladakh 7–12 business days Subject to weather & security conditions


  • These are estimated delivery windows. Actual delivery may vary due to weather, festivals, natural calamities, strikes, or other force majeure events.
  • We partner with reputed logistics providers such as Delhivery, Blue Dart, Ecom Express, DTDC, Ekart, Shadowfax, XpressBees (and others depending on pin code & product).

3. Shipping Charges

  • Free Shipping on all orders above ₹[999 / 1499 / your threshold].
  • Below free shipping threshold: ₹[49–99] flat or calculated at checkout based on weight, pin code & courier partner.
  • Cash on Delivery (COD) convenience fee (if applicable): ₹[49–99] extra (non-refundable).
  • Shipping charges are non-refundable even if you return/cancel the order (except in case of our error – wrong item / damaged product).

4. Shipping Restrictions

We currently ship only within India. We do not ship to:

  • PO Boxes
  • Military / Cantonment addresses (unless facilitated by India Post)
  • Certain remote / restricted pin codes (will be shown at checkout)

Some products (liquids, batteries, perfumes, fragile items, etc.) may have restricted shipping to select locations due to courier / regulatory rules.

5. Tracking Your Order

  • You will receive a tracking number via email/SMS/WhatsApp once the order is dispatched.
  • Track your order real-time on our website (My Account → Orders) or on the courier partner’s website/app.

6. Delivery Attempts & Failed Deliveries

  • Most couriers attempt delivery 2–3 times.
  • If delivery fails due to wrong address, recipient not available, or refused COD payment → the order may be returned to us.
  • In such cases:
    • Re-delivery charge may apply (₹[80–150]).
    • COD orders may be cancelled if payment is refused repeatedly.
    • Returned orders attract return shipping deduction from refund (usually ₹[80–200]).

7. Important Notes

  • All delivery timelines are estimates and not guaranteed.
  • We are not liable for delays caused by courier partners, customs (for imported items), public holidays, natural disasters, or incorrect address provided by customer.
  • Risk of loss/damage passes to the customer once the product is delivered (or attempted delivery is made).
  • For high-value orders we may require OTP / signature / ID verification at delivery for security.